Privacy Policy

Last Updated: July 2026

Merlin Design & Build Ltd is committed to protecting your privacy and ensuring your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or contact us.

1. Who We Are

Merlin Design & Build Ltd
Alison Business Centre
39–40 Alison Crescent
Sheffield
England
S2 1AS

Telephone: 0114 433 0158

Email: designs@merlindb.co.uk

For the purposes of UK data protection legislation, Merlin Design & Build Ltd is the data controller responsible for your personal information.


2. Information We Collect

We may collect and process the following information:

  • Your name.

  • Email address.

  • Telephone number.

  • Company name (where applicable).

  • Information you provide when completing our contact form.

  • Details contained within any correspondence you send us.

  • Technical information such as your IP address, browser type, operating system and pages visited.


3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Provide quotations or requested information.

  • Communicate regarding our services.

  • Improve our website and customer experience.

  • Comply with legal and regulatory obligations.

We will only process your personal data where we have a lawful basis to do so under UK GDPR.


4. Lawful Basis for Processing

Depending on the circumstances, we process your information because:

  • You have requested information from us.

  • It is necessary for the performance of a contract or to take steps before entering into one.

  • We have a legitimate business interest in responding to enquiries and improving our services.

  • We are required to comply with legal obligations.


5. Website Analytics

Our website may collect anonymous usage information to help us understand how visitors use the site and improve its performance.

This information does not normally identify individual users.


6. Cookies

Our website may use cookies to improve functionality and enhance your browsing experience.

Cookies may be used to:

  • Remember website preferences.

  • Measure website performance.

  • Analyse visitor behaviour.

You can control or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.


7. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party providers who assist in operating our website or business, including website hosting, IT support and professional advisers.

Where required by law, we may also disclose personal information to regulatory or legal authorities.


8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of internet transmission can be guaranteed to be completely secure.


9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

When information is no longer required, it will be securely deleted or anonymised.


10. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information where appropriate.

  • Restrict or object to certain processing.

  • Request transfer of your personal data where applicable.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.


11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices.

Any updates will be published on this page with a revised “Last Updated” date.


13. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

Merlin Design & Build Ltd
Alison Business Centre
39–40 Alison Crescent
Sheffield
England
S2 1AS

Telephone: 0114 433 0158

Email: designs@merlindb.co.uk

If you are unhappy with how your personal information has been handled, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).